How Does Help Desk Make Customers Happy?

As Henry Ford’s quote says, “The best way to make money in business is not to think too much about making it”, a business should focus on its customers, if it actually wants to make profit.

 

It goes without saying that customers are real business. The mantra for creating a niche in the specific domain, it is very important for a business to cultivate a healthy relationship with its customers. The business owners should work in a direction to develop and maintain relationships that will foster their enterprises to thrive.

The best way to nurture relationship with current customers is to provide them great service. Good customer service not only makes present customers happy but also holds them with the firm. The business owners should not forget the fact that a happy, satisfied customer is the most effective marketing campaign. In addition, it is very simple to comprehend that happy customers strengthen base for new clients.

 

There are numerous methods to build a long-lasting relationship with clients, but a help desk software program can do miracle by streamlining all customer-related services.

 

Whether you have a business-to-customer or a business-to-business company, a help desk software proves handy. Data stored in the help desk system is critical to the performance of an enterprise.

The system helps customer care executives respond to the client’s query or problem in the shortest time possible, and close the tickets quickly, thereby increasing their productivity. It also monitors hours spent on a project by an executive, which further helps an entrepreneur track its employees’ efficiency. Along with this, accurate billing is another factor that makes a help desk system critical to growth of a business.

You can approach a reputed company, like SherpaDesk, to know more about a help desk program. Further, you can also go for downloading a client management app to streamline all business-related processes.

Help Desk—Creating a Positive Working Environment

It goes without saying that customers’ needs are not consistent, they tend to change with time. Every time they turn to your customer help desk with new queries, you have to provide them the best possible assistance in distress. If you have successfully fixed the problem, you are going to create a formidable niche.

In order to live up to their expectations, you have to understand the fact that your help desk is the soul of your business. This is the platform where you can interact with your clients, understand their problems and rectify them. Frankly speaking, a help desk is one of the building blocks of your business. Thus, you have to tackle the problem in the shortest time possible without compromising on the quality of the service. Needless to say, quality service strengthens your relationship with your customers, which increases retention rate and business growth as well. 

 

This is the premise on which SherpaDesk has emerged. SherpaDesk is an IT help desk, which streamlines all the tasks related to customer care. Here, we are giving you four scenarios in which SherpaDesk proves handy.

Speed

It is observed that more than 60% customers leave due to long response time. Timely response to resolve the issues is critical to your business success. SherpaDesk helps you issue tickets and resolve them efficiently in no time. 

 

Different sources of communication

Your customers tend to reach you out through multiple communication channels like phone, E-mail, and social media. Thus, it is very important for you to store all the information at one place so you can rectify the problem as soon as possible. And SherpaDesk is here to help you out. It stores all the information and issues tickets quickly.

Specially designed for IT sector

You need to understand that not all help desk software are meant for IT sector. SherpaDesk is built keeping in mind specific requirements of IT companies—tracking time, creating invoices, managing profitability and helping customers. 

 

FAQs feature

SherpaDesk helps you reduce response time by providing answers to the common questions through a knowledge base. 

 

For more information about the helpdesk, contact us immediately.

Here Are Invaluable Benefits Of Online Time Tracking Software

Gone are the days when employees used to enter their working hours on their projects on an online timesheet and send the same to their manager. This old way of time tracking has many loopholes such as employees can manipulate the hours, managers do not get snapshots of the employee’s day. Now this is an era of online time tracking software. This program has the capability to help employees capture their time spend on their projects accurately.

 

Along with this, companies can easily track work of remote employees working from different locations ensuring accountability. Some software programs include screen capture feature, which takes snapshot of employee’s computer screen, this lets employees not to switch to irrelevant websites. 

 

In this blog, we have highlighted some of the key benefits of time tracking software program to businesses of all sizes and genre. 

 

Flexible monitoring

With online time tracking software, employers can keep track of the work employees are doing. They will get screen shots of each employee’s computer screen that lets managers know what their teammates are working upon.

Helps manage resources

The managers can keep track of the time spent on a project, which further helps them re-prioritize or streamline processes. 

 

Help keep client or project hours in check 

 

Companies, such as law firms, ad agencies, web development firms, that provide services on hourly basis can easily track the time spent on a project. In this manner, they can build accurate billing.

Helps improve overall company time management 

 

It goes without saying when employees and managers pay more attention to their projects, the company can streamline their processes in an efficient manner.

There are many companies offering highly functional online time tracking software programs that let businesses execute their processes in the most efficient manner.

Is A Ticket Tracking Software Crucial For ITES Companies?

A ticketing system is an intelligent piece of software that aims at managing and maintaining customers’ issues. The system creates a ticket that includes information obtained through a customer interaction over an email, chat or phone call. Today’s advanced software also creates tickets based upon the information made available through Twitter and Facebook or other social media channels.

The motive of a ticket tracking software is to bring every customer conversation into a centralized interface, which enables customer support executives deal with tickets efficiently.

 

Aimed at streamlining all communication, helpdesk software makes customer support or call center support trustworthy. Basically, ticket is a thing that contains all information related to a customer or his/her problems along with unique reference numbers (e.g. case number, call log number) and workflow-related status (e.g. new, urgent, pending, resolved). This ticket further helps customer executives resolve the problem as soon as possible.

The system enables customer support executives work more efficiently as it eliminates a lot of manual processes. It helps IT managers monitor determine how much time customer care executives are spending to resolve a ticket. This further enables them determine productivity of the team or an individual. Moreover, with such systems customer care executives can prioritize their work. Simply put, a technician can prioritize tickets according to their importance. In this manner, a ticket tracking system makes the environment more productive and efficient.

Today, there are many ticket tracking systems available in the market. Each system has its own benefits and features. So you have to approach a company offering helpdesk system that suits your business flow.

Here Is Why Every Lawyer Needs a Time Tracking and Billing Software

Being a solo lawyer, you must be facing difficulty in managing your clients’ records and making hourly bills. But, you can overcome this problem with the help of technology. Today, there are many software packages available that not only help you maintain clients’ information but also make you bill them accurately. In this manner, such software packages help you execute all business activities.

Here are some benefits of time tracking and billing software packages that would make you get one for your own business immediately after reading them.

• It helps you maintain hourly time billing.
• It makes you maintain flat fee and recurring billing using web browser.
• It can be integrated with leading payment getaways for hands-free recurring billing.
• It comes with legal features such as trust accounting, LEDES invoicing, hourly and fixed fee billing, built-in timer, accounts receivable, multiple reports and professional invoicing.
• It can be integrated with accounting and document management programs to enhance the performance.
• It also features customizable case type library, client relationship management, case status and insurance adjustor information.
• Its strengths include a case calendar that can be synced to Outlook, custom screens, word processing and PDF document merging.

With these unparalleled features, a time tracking and billing software package can prove to be beneficial for not only lawyers but also for web hosts & hosting resellers, web developers, consultants and others who require time-based and recurring client management.

If you want to bill your clients accurately according to the hours that you have spent managing their projects, get a time tracking and billing software for you.

Three Benefits of Ticket Tracking Software to Improve Customer Satisfaction

Companies involved in service industry always try to go beyond limits to provide top-notch customer service. And, internet has proved to be a great medium to do so. Gone are the days, when customer used to make calls in order to get information about their product and to get an answer to their questions. Now, they prefer to submit questions, comments and concerns through a company’s website or social media page. In this situation, when thousands of comments arriving at your website it is difficult to keep track of issues. 

 

Even, if you get e-mails, digging through mail to find information needed to give an adequate response to a customer can be time-consuming. Here ticket tracking software comes into play. An issue tracking replaces email and make replying your customer efficient. 

 

In order to gain a better understanding of how helpdesk software keeps your customers’ queries from falling through the cracks, consider the following perks, 

 

Centralization of support requests and questions

It would be easy to maintain requests and questions located in one central location rather than have to dig into multiple accounts. If you use a ticket tracking software, your staff members will know the status of a query quickly. 

 

Customers can keep track of the stats 

 

Helpdesk software allows you to update the status of a query quickly. In other words, your customer don’t have to wait for your reply, they can check the status of the query on their own. This fosters your relationship with your valued customers. 

 

Prioritization of the important requests

With ticket tracking software, you can prioritize workflow so that you can handle the most sensitive case first, putting cases on hold that can wait to be answered.

5 Reasons Why You Should Use Help Desk Software

In recent years, service sector has emerged profligately. Thus, customer support has become one of the prime elements of every business. If you are providing customer support, you better use help desk software to manage customers’ emails and queries in an efficient manner.

 

We are giving you five reasons that make understand the importance of IT Help Desk Software.

Improved Customer Satisfaction

It goes without saying that satisfied customers will turn into loyal customers. Thus, you need to provide accurate and fast customer service in order to establish long-term relationship with your valued clients.

Better ticket management

An IT help desk software lets you assign and distribute tickets among your staff members. You can also keep track on how the requests are processed, control requests with similar issues to manage them efficiently.

 

Better management of knowledge base

It is good to keep track of issues when managing your own knowledge base. You can provide answers for repeated questions through knowledge base. And you can support your customers anytime they need help.

Monitor your staff members’ performance

With an IT Help Desk Software, you can easily track your employees’ performance. You can determine how many and how did your employee attend tickets. There are some software programs integrated with features that allow you to track your employees’ productivity. 

 

Keep track of every request

An IT Help Desk Software lets you answer every request coming through different channels—emails, live chats, phone calls, contact forms, Facebook & Twitter—and convert them into tickets. Also, tickets coming from various channels can be combined together into “hybrid tickets” that make you answer similar questions at a time. 

 

So, what are you waiting for! Get a reliable IT Help Desk Software from a reputed company.

This is How Your IT Help Desk Software Should be

When it comes to resolving IT support issues, a help desk software plays a crucial role. Whether you want to handle increasing of phone calls, answer e-mails that are being received or give your customers regular update, a help desk can help you significantly. In this blog, we are discussing some features that make a help desk software ideal for IT industry.

Self-service portal

This feature gives users their own support portal that they can utilize whenever they want to check the status of a support ticket. It is an effective feature that helps you track status of your calls. Along with this, you can announce technical outage notices for all. This feature helps you keep end users updated on ticket progress and approvals by sending automated notifications. Some companies offer their IT Help Desk Software with customized self-service portal.

Knowledgebase

This feature lets you impart information with users on problems they can solve themselves. Simply put, you can create knowledge rich content to provide answers to frequently asked questions and workarounds. Further, you can attach images, rich text and other documents with the articles.

Email Request

Email request is a powerful feature that automatically converts e-mails into ticket, which ultimately saves your time and effort as well. It lets users create, edit, close, pick up, or assign requests by making use of the appropriate operation strings.

Multi-Site Support

An IT Help Desk Software with multi-site support provides 24/7 support across multiple sites in different geographical locations in the best possible manner.

These are the five major features that a help desk software must have. You can approach a reputed company offering help desk software for IT industry for more information.

What Are the Benefits of Client Management Apps in Health Care Industry?

It goes without saying that the health care industry is one of the busiest and most important private/public services. Being so, it demands the most attention to get all the activities done. In such a high-risk environment, nothing less than perfection will work. After all, one has to manage distressed patients and their relatives, who are approaching for advice, and follow up some queries. In this case, one is not allowed to be lenient. Here, it is recommended to have a helpdesk software or client management app to deal with the chaos in the most efficient manner.

In this blog, we are sharing you some benefits of using a helpdesk software in the health care industry.

Support

With helpdesk you can get the basic form created with customized fields so you can gather the information that you require and discard that you won’t. You can assign rules and automate the tickets that to be directly sent to concerned employee or department to tackle the issues. The client management app eliminates redundancy in data entry.

 

Data is available on cloud

 

All your data related to the hospital and patients is stored on the cloud. That’s mean, you can access the information through any device—PC, laptop to mobile—from anywhere. You don’t have to worry about hosting servers, installation, configuration and losing important records.

 

Efficient financial management

The helpdesk lets you manage your assets and monitor your CI. It keeps your system running in an efficient manner. The application is easy-to-setup and operate, which significantly reduces training.

 

Apart from this, a number of benefits are there that you can have with a helpdesk for healthcare industry.

Helpdesk Software—Meaning, Uses, Advantages

If your business has a customer support element, you can reap great benefits from using a helpdesk system. In this blog, we have made an attempt to give a comprehensive insight into the helpdesk system or software.

What is a Helpdesk Software?
A helpdesk software automates all the activities of the helpdesk. It is designed to provide you a set of tools to log, track and resolve support calls. Primarily, it helps you centralize all the task, resolve customers’ problems without delay. A helpdesk software could be anything from an Issue Tracking system, Support management system or a fully evolved Service Desk software suite. 
 
So, what is the need of such system in a business?
Helpdesk software is basically designed to help customer care staff work efficiently. It automates most of the task with advanced features and help them resolve calls in a logical manner. Along with this, they can track the work they have done and prioritize a ticket. 
 
How it can help with customer support?
A support management system provides a single point of contact that benefits you and your customers as well. It makes sure you are connected with your customers 24/7 through a dedicated web portal. Further, it help you track support calls (tickets) end-to-end, provide self-help pages in the form of knowledge bases, forums and FAQs and refer past tickets to resolve issues efficiently. Along with this, it makes you provide detailed reports on your support function. 
 
If your company is engaged in dealing with customers, you need such software to handle customers’ issues efficiently.

Help Desk Software: Importance in Finance Services Industry

Nowadays, the financial services industry has grown by leaps and bounds. Companies engaged in managing customers’ money need to improve the way they address customer needs. The customer’s requirement should be addressed in a fast and quick manner with great accuracy. Here, help desk serves as an effective tool to help them address issues from various clients in a streamline manner and stay ahead of the competition.

First of all take a glance at the benefits of using a help desk ticketing system:

• It helps you maintain important information related to each client.
• It aids in timely and easily retrieval of the recorded information when needed.
• It streamlines issues and task ensuring optimum client satisfaction.
• It maintains healthy communication between departments in an organization.
• It helps automate the entire process of addressing to customer requests, thereby establishing healthy relationships with them.
• It helps you monitor employee performance.

Here are some features of helpdesk software:

• With this software, you can build insightful reports on the go by making use of the available data. Along with this, you can make visual pie-chart representations.
• Helpdesk software is mobile compatible. In other words, you can respond to tickets by simply replying to the email notification. The same will be recorded in the system’s memory.
• There are some companies offering systems that support all mail configuration.
• The system is primarily designed to reduce or eliminate manual involvement. It automatically addresses a ticket when all conditions are fulfilled.

A helpdesk system offers a number of benefits to finance services industry that you can explore once you integrate it into your process.

How a Time Tracking and Billing Software is Useful for Lawyers?

It goes without saying that to a lawyer, like you, time means money. In order to streamline all your activities and clients, you should have software that aids you in tracking time spent on a project or invoicing as well. In other words, it enables you to create accurate reports and bill for your clients as per the time spent on each case. Here are some benefits of getting such software sooner rather than later.

Time Tracking

As the name suggests, a time tracking and billing software helps you track billable time significantly. Using such software you can record the billable time on an hourly basis. Along with this, it provides you multiple methods to track time. Integrated with such features, that helps you start, resume, stop the timer automatically, enabling you to track timely accurately. 

 

Bill Preparation

Software with invoicing feature enables you to generate client invoices from your firm’s billable time records. There are some software that allow for a customizable bill design, easy conversion to PDF format and delivery of bills through email. 

 

General Ledger

It enables you to maintain records of payments invoices sent to vendors, and helps you to prepare necessary filings. 

 

Analyze your performance

Modern software integrates features such as filters and reports that enable you to analyze your business in terms of time and money. This helps you make right decision about the projects you are working on and your clients.

Easy encryption

The ticket and billing software are generally compatible with different programs, including Microsoft Outlook, financial accounting programs and Personal Digital Assistants. This makes them easy to use.

There are many companies offering customer service ticketing system with invoicing feature suiting increasing demand of a lawyer.

What Exactly You Should Know About a Time Tracking Software

It is said that time is money. When it comes to an organization, it becomes vital for the owner to keep track on time spent on each project to maximize profit. Maintaining timesheet manually, it something near to difficult, here a Time Tracking Software comes into play.

As the name suggests, Time Tracking Software is a computer software that allows users to record time spent on different tasks. It is primarily used in industries where bill is generated on hourly basis. Further, professionals such as lawyers, freelancers and accountants use this software to bill their customers by the hour. 
 
It is used together with different tools, including management software, accounting, customer support and billing, to streamline all the activities in an organization. 
 
This software offers a multitude of benefits, including:

• It allows for flexible monitoring for different employees.
  
• It helps companies manage resources.
  
• When a time tracking and billing software is used together, it helps users track billable hours.
  
• It helps employers make employee or remote worker accountable for their every minute.
  
• It improves overall company time management.
  

Types of time tracking software:
This system can be standalone to record timesheets, and generate reports. Along with this, it can be integrated with:

• accounting systems (timesheet data fed directly to company accounts).
  
• billing systems to generate invoices for professionals who charge an hourly rate.
  
• project management systems to analyze the effort being spent on projects or tasks.
  
• resource scheduling to schedule staff on jobs.
  

Along with this software, you can also get a ticket tracking software installed to enhance or streamline overall business activities. For more information, you can approach a company offering time tracking tools and systems.

What Exactly You Should Know About an IT Help Desk Software

If you are not using a Help-Desk in order to streamline interactions with your existing or potential clients, you are probably making life far harder. In order to ensure better customer service and meaningful conversations, a Helpdesk can support you to a greater extent.

 

So, if the concept of Help-Desk seems hard to understand to you, this blog will be a help. This blog tells you what exactly a helpdesk is and how it is beneficial to your business. 

 

This IT software helps you receive, troubleshoot and respond to end user’s problem and requests in the best possible manner. The main motive of this software is to ensure a consistent response to problem resolution, service request, and status reporting.

IT HelpDesk Software generally consists of three elements, including Ticket Management, Automation Suite, Reporting & Optimization. Together, these three functions in order to manage communications between you and your clients in an efficient manner.

The software takes your customer emails from an ID and lists them in a single place, allowing an executive to answer them easily. It also helps an execute respond to customer’s feedback on a social networking site. This is how the Help Desk ticketing system works.

Integrated with an automation suite, this software helps an executive ensure that queries are being answered by a capable resource. Further, it notifies the executive when a ticket is not being answered or taking time to get resolved, this is how it helps you save time. 

 

This type of IT software is generally embedded with knowledge management, problem management; access management and service catalog that help you achieve organizational goals.