Here Is Why Every Lawyer Needs a Time Tracking and Billing Software

Being a solo lawyer, you must be facing difficulty in managing your clients’ records and making hourly bills. But, you can overcome this problem with the help of technology. Today, there are many software packages available that not only help you maintain clients’ information but also make you bill them accurately. In this manner, such software packages help you execute all business activities.

Here are some benefits of time tracking and billing software packages that would make you get one for your own business immediately after reading them.

• It helps you maintain hourly time billing.
• It makes you maintain flat fee and recurring billing using web browser.
• It can be integrated with leading payment getaways for hands-free recurring billing.
• It comes with legal features such as trust accounting, LEDES invoicing, hourly and fixed fee billing, built-in timer, accounts receivable, multiple reports and professional invoicing.
• It can be integrated with accounting and document management programs to enhance the performance.
• It also features customizable case type library, client relationship management, case status and insurance adjustor information.
• Its strengths include a case calendar that can be synced to Outlook, custom screens, word processing and PDF document merging.

With these unparalleled features, a time tracking and billing software package can prove to be beneficial for not only lawyers but also for web hosts & hosting resellers, web developers, consultants and others who require time-based and recurring client management.

If you want to bill your clients accurately according to the hours that you have spent managing their projects, get a time tracking and billing software for you.

Three Benefits of Ticket Tracking Software to Improve Customer Satisfaction

Companies involved in service industry always try to go beyond limits to provide top-notch customer service. And, internet has proved to be a great medium to do so. Gone are the days, when customer used to make calls in order to get information about their product and to get an answer to their questions. Now, they prefer to submit questions, comments and concerns through a company’s website or social media page. In this situation, when thousands of comments arriving at your website it is difficult to keep track of issues. 

 

Even, if you get e-mails, digging through mail to find information needed to give an adequate response to a customer can be time-consuming. Here ticket tracking software comes into play. An issue tracking replaces email and make replying your customer efficient. 

 

In order to gain a better understanding of how helpdesk software keeps your customers’ queries from falling through the cracks, consider the following perks, 

 

Centralization of support requests and questions

It would be easy to maintain requests and questions located in one central location rather than have to dig into multiple accounts. If you use a ticket tracking software, your staff members will know the status of a query quickly. 

 

Customers can keep track of the stats 

 

Helpdesk software allows you to update the status of a query quickly. In other words, your customer don’t have to wait for your reply, they can check the status of the query on their own. This fosters your relationship with your valued customers. 

 

Prioritization of the important requests

With ticket tracking software, you can prioritize workflow so that you can handle the most sensitive case first, putting cases on hold that can wait to be answered.

5 Reasons Why You Should Use Help Desk Software

In recent years, service sector has emerged profligately. Thus, customer support has become one of the prime elements of every business. If you are providing customer support, you better use help desk software to manage customers’ emails and queries in an efficient manner.

 

We are giving you five reasons that make understand the importance of IT Help Desk Software.

Improved Customer Satisfaction

It goes without saying that satisfied customers will turn into loyal customers. Thus, you need to provide accurate and fast customer service in order to establish long-term relationship with your valued clients.

Better ticket management

An IT help desk software lets you assign and distribute tickets among your staff members. You can also keep track on how the requests are processed, control requests with similar issues to manage them efficiently.

 

Better management of knowledge base

It is good to keep track of issues when managing your own knowledge base. You can provide answers for repeated questions through knowledge base. And you can support your customers anytime they need help.

Monitor your staff members’ performance

With an IT Help Desk Software, you can easily track your employees’ performance. You can determine how many and how did your employee attend tickets. There are some software programs integrated with features that allow you to track your employees’ productivity. 

 

Keep track of every request

An IT Help Desk Software lets you answer every request coming through different channels—emails, live chats, phone calls, contact forms, Facebook & Twitter—and convert them into tickets. Also, tickets coming from various channels can be combined together into “hybrid tickets” that make you answer similar questions at a time. 

 

So, what are you waiting for! Get a reliable IT Help Desk Software from a reputed company.

This is How Your IT Help Desk Software Should be

When it comes to resolving IT support issues, a help desk software plays a crucial role. Whether you want to handle increasing of phone calls, answer e-mails that are being received or give your customers regular update, a help desk can help you significantly. In this blog, we are discussing some features that make a help desk software ideal for IT industry.

Self-service portal

This feature gives users their own support portal that they can utilize whenever they want to check the status of a support ticket. It is an effective feature that helps you track status of your calls. Along with this, you can announce technical outage notices for all. This feature helps you keep end users updated on ticket progress and approvals by sending automated notifications. Some companies offer their IT Help Desk Software with customized self-service portal.

Knowledgebase

This feature lets you impart information with users on problems they can solve themselves. Simply put, you can create knowledge rich content to provide answers to frequently asked questions and workarounds. Further, you can attach images, rich text and other documents with the articles.

Email Request

Email request is a powerful feature that automatically converts e-mails into ticket, which ultimately saves your time and effort as well. It lets users create, edit, close, pick up, or assign requests by making use of the appropriate operation strings.

Multi-Site Support

An IT Help Desk Software with multi-site support provides 24/7 support across multiple sites in different geographical locations in the best possible manner.

These are the five major features that a help desk software must have. You can approach a reputed company offering help desk software for IT industry for more information.