Will Time-Tracking Software Improve Business Productivity In Real Time?

Let’s begin by answering the titular question, “Yes, such software system will improve your workforce’s productivity.” Time-tracking software is always a crucial addition to any business because every task is important and because every moment (at work) counts.

With job time-tracking software in place, you’ll be in a better position to govern multiple projects effortlessly and commit fewer missteps. Now, let’s read up on all those stellar features that make this app a must-have for every business.

Task management made easier

A time-tracking application, these days, must have a well-defined, intuitive, easy-to-use task manager. This manager does it all to keep you well organized while keeping the track of time spent on every task at work. This feature, in a way, helps the leadership to gauge the performance of a company’s workforce.

Premium collaboration is just a click away

With a cutting-edge time-tracking system installed at your worksite, the business will be able to foster exceptional collaboration among its several units. By having flawless collaboration, the company will be able to become more productive.

Invoice generation becomes simpler than ever

Every time entry on a project can be used to (calculate and) generate accurate invoices that can be sent to the customers. With this capability under your belt, you’ll be in a position to even introduce unique payment options for customers.

Each of these features comes with a time-tracking application that’s coming from the development shop of SherpaDesk. Here, the developers know that a company’s mightiest asset is its time; and that’s why the developers do everything that’s possible to create an app that helps these companies to manage their time in a better and more productive fashion.

How Does a Ticketing System Make Businesses Great?

Offering great customer support is one of the most time-honored ways to gain the customers’ trust and to retain them come what may. If done correctly, customer support can become one of the best tools to gain quality insights into the needs of your immediate clients. That’s what Daft Punk had taught us, too, “If you’re doin’ it right, everybody will be dancing.”

Now, dancing for the operative world (as a whole) is easier than ever as there are many ticketing systems at your business’s disposal. These tools aren’t that difficult to lay your hands upon; however, what’s tedious is to manage these tools and to make the most of them.

These days, every software-developing company offering ticketing systems gives hands-on training sessions to the support team before the system gets deployed. (Because if you aren’t using it well, you’re as good as the one who doesn’t have it.) So, now, even the problem of training has been taken care of.

That means the question (which is sometimes the most difficult one to answer) is to choose a system that’ll make your business go from strength to strength. So what all does a good customer service ticketing system have? Let’s find out.

• A really good ticketing system will allow seamless integration with the company’s legacy system.

• This system will be aware of the current happenings by tracking customer support metrics.

• A good ticketing system will always have a user-friendly interface. Some systems borrow the look and feel of an email system to make things simpler, easier, and quicker for the support team.

So if the soon-to-be customer ticketing system has all these characteristics, invest in without thinking much.

Business Issues Become Easier to Resolve with an Issue Tracking System

Many companies find themselves drowned in support tickets and customer emails. In short, they fail abysmally in sustaining their top (or even mid) spots in a customer satisfaction index. Which is why, business thought leaders always motivate other companies (whether big or small) to invest in an issue tracking system (which is also referred to as a support management system).

Whenever an issue is raised, there are three of the most significant and common challenges that haunt project managers. Anyway, all these three challenges can be easily surmounted if you’ve got a particular process in place—that is, a support management system. Now, let’s read more about these challenges.

The first challenge

Tracking of issues: Whether it’s a database conversion project or it’s about handling everyday processes, issues are a dime a dozen. If your business doesn’t keep a track on the issues, you’ll fail to capture changes, implement ideas, and perform corrective measures. A robust issue tracking system will even enable companies to keep a historical record of the issues addressed to date and the suggestions made (for those issues).

The second challenge

Acting on the issues: Once you’re successful in capturing issues, you’ll be required to act. A well-built issue tracking system will empower companies with its suggestions (from searching the historical records) as to how to resolve the problems in the best possible way. Also, the support management system will update its users about the current status of the issue—under consideration, in process, or completed.

The third challenge

Communicating with staff is the key: A problem-resolution exercise’s success will clearly depend on a salubrious communication channel. An issue tracking system will consistently communicate with its stakeholders; the communication will largely be about an issue’s nature, about its current status, and about what all has been learned while resolving it. Such information gives valuable insights to future leaders for any future issues of similar nature.

So if your company isn’t fitted with an issue tracking system, you should invest in one without delay.